How can we help?
Pick where you're using RecordX. We'll show only what applies.
No matches. Try a different word, open a request, or email support@recordx.io.
Chrome extension
How do I install it?
Open RecordX in the Chrome Web Store and click Add to Chrome. Pin the icon from the toolbar puzzle menu so it's there when a call starts. Edge and Brave work too.
Click Start and nothing happens
Be on the call tab when you press Start - Chrome only captures audio from the tab you're looking at. If it still won't start, reload the call tab and try again.
No mic prompt, or it's blocked
Open RecordX and tap Start - Chrome will re-ask for the mic. If Chrome remembered a Block, open
chrome://settings/content/microphone and switch RecordX back to Allow.
Can I hide the "Recording" badge?
No - and it's deliberate. Most US states and EU countries require everyone on a call to know it's being recorded. The badge is how we keep you on the right side of that.
Android app
How do I install it?
Open RecordX on Google Play and tap Install. iPhone is on the roadmap - until then, use the web app on iOS.
Recording won't start
Open Settings → Apps → RecordX → Permissions and allow the microphone. For long meetings, also turn off battery optimisation under Settings → Battery so the phone doesn't pause us in the background.
Does it keep recording with the screen off?
Yes - and through Bluetooth headsets. A persistent notification lets you stop or pause without unlocking. If the phone reboots mid-call, we recover what was captured up to that point.
Web app
Recording in the browser
Tap Record and allow the mic. Great for in-person meetings or voice notes. For video calls in Chrome, the Chrome extension captures both sides cleanly. For long calls on the move, the Android app is more reliable.
What can I upload?
Most audio and video: MP3, M4A, WAV, FLAC, AAC, OGG, WebM, MP4. Big files are fine - we upload in pieces so a flaky connection doesn't restart it.
Long calls on a phone browser
Mobile browsers cap us at 20 minutes - they pause us when you lock or switch apps. For longer recordings on the go, install the Android app.
Sending a meeting bot
What does "Send bot" do?
Paste a Google Meet, Zoom, Teams, or Webex link and a polite RecordX bot joins the call to record - useful when you can't be there yourself, or when you don't want your own device tied up. Everyone sees "RecordX" in the participant list.
Send it from the web app, the Android app, or the Chrome extension - same account, same balance.
Bot didn't join or got kicked
Some meetings require the host to admit the bot from the lobby. If nobody lets it in, it leaves and you'll see "couldn't join". Re-send once the host is on the call, or record locally instead.
Credits, transcripts, privacy
How do credits work?
One minute of recording or upload uses one credit. The same balance covers all three apps. You get 60 free minutes every month - top up any time on the pricing page.
I ran out of credits
New recordings pause until you top up. Existing transcripts stay safe. Top up on the pricing page.
The transcript has errors
Quality depends on what we can hear. Record somewhere quiet, use a decent mic, and pick the right language before you start.
Share or download a transcript
Open the transcript and tap Share. Get a link, email it, or download as PDF, Word, or plain text. You can hide names and numbers before sharing.
Is my data safe?
Yes. Everything's encrypted in transit and at rest. We delete your audio automatically within 24 hours - only the transcript stays. Details in the Privacy Policy.
Delete a recording
Open your History, tap the trash icon, confirm. The transcript, summaries, shared links, and speaker labels are removed right away. To wipe everything at once, open a request.
Delete my account
Open Settings → Account → Danger Zone → Delete Account. Type "DELETE" to confirm. Locked out? Open a request.