Documentation

Four ways to record

Each route uses the same account and the same credit balance. One minute of audio uses one credit.

When to pick which

• In Chrome on a video call - use the Chrome extension. It captures both your mic and the call audio.
• In the room, on the move - the Android app is the most reliable for long sessions.
• Can't attend the call yourself - send the bot.
• Already have an audio or video file - drop it into the web app.

Send a meeting bot

Paste a Google Meet, Zoom, Microsoft Teams, or Webex link and RecordX dispatches a participant named RecordX to the call. The bot records the audio and disappears when the meeting ends or you cancel it.

How to send one

1. Open the web app, the Android app, or the Chrome extension.
2. Open the meeting-bot section and paste the meeting URL.
3. Press Send bot. The status updates as the bot joins, records, and uploads.

Good to know

• Some meetings put new joiners in a lobby - the host has to admit the bot.
• The participant list always shows "RecordX" - everyone on the call can see recording is happening.
• One minute of bot recording uses one credit, same as a direct recording.
• You can cancel the bot any time before the call ends.

Zoom: auto-import your cloud recordings

If you record Zoom meetings to the cloud, RecordX can download each one automatically as soon as Zoom finishes processing it. No upload step.

Connect Zoom

1. Sign in at recordx.io.
2. Open Settings → Integrations.
3. On the Zoom card, click Connect Zoom and authorize on Zoom's page.
4. You'll land back on RecordX with the card marked Connected.

What we ask Zoom for

• Read meeting info - to match a recording to the right meeting.
• Read cloud recordings - to download what you recorded.
• Read user info - to link recordings to your RecordX account.
• Read participant details - to label speakers.

We only touch recordings from meetings you host or co-host. We never read recordings from calls where you were a guest.

Disconnect

1. Open Settings → Integrations and click Disconnect on the Zoom card.
2. Optionally also revoke RecordX in the Zoom App Marketplace.

After disconnecting, no new Zoom recordings are pulled. Existing transcripts stay in your library unless you delete them.

Troubleshooting

• Recording missing? Check you recorded to the cloud, not locally, and that you were the host or co-host.
• Still nothing after 15 minutes? Zoom can be slow. Wait, then check the integration page.
• Out of credits? Top up on the pricing page.

After the meeting

However you captured the audio, RecordX gives you the same set of results:

• A searchable, timestamped transcript with speaker labels.
• A short recap and a longer summary.
• Action items, key points, and decisions pulled out automatically.
• Export as PDF, Word, or plain text - or share a link.

We delete the audio within 24 hours of upload. Only the transcript stays, and you can wipe that any time from your history.

Teams and pooled minutes

The Business plan bought for a team is billed per seat and shares one balance. Seats set the size of the pool - they are not an individual allowance. Three seats is $90 a month and 1,800 minutes, and any one person can use all 1,800 of them.

How the pool works

• Each seat adds 600 minutes a month to a single shared balance.
• There is no per-person cap. Every recording draws from the same pool.
• The pool refills to its full size at the start of each billing month. Unused pooled minutes do not stack up month to month - you start each month at the full amount, not more.
• When the pool is empty, recordings stop for everyone until an admin adds minutes. Your audio is held for 24 hours, so nothing is lost while you sort it out.

Joining a team

• An admin invites you by email, and you accept from Settings › Organization.
• If your team uses Microsoft single sign-on, an admin can turn on automatic joining so anyone signing in with a company account lands in the team without an invite.
• You cannot hold a paid personal plan and a team seat at once - cancel the personal subscription first, or you would be paying twice.
• Leaving a team, or being removed, puts you back on the free plan with 60 minutes a month.

What admins can see and control

• Admins can open any member's recordings, including transcripts and summaries. This is worth saying out loud to your team before you invite them.
• Admins can invite and remove members, and promote another member to admin.
• Admins can switch off share links and data export for members. These are enforced on our side, not just hidden in the interface. They never apply to admins themselves.
• Seats can be added as the team grows. You cannot drop below the number of people already in the team.

Sharing across the team

• Recordings. Nothing is shared automatically. Open History, hover a recording, and tap the people icon to add it to the Team tab that sits next to History for everyone in the org. Tap it again to remove it. The Team tab only shows up once you belong to a team.
• Custom summary templates. In Settings › Templates, open one of your templates and tap Share with team. Members who do not already have their own template for that conversation type get it. Personal templates always win over the team one, so no one is forced onto yours. Use Reshare with team to push a newer version.

Billing

• Seats can be billed monthly or annually - annual saves 20%, the same as a personal plan.
• Only an admin can start or change the team subscription.
• A team cannot be deleted while its subscription is still running - cancel it first.