RecordX for Tech Support

Support calls repeat the same fix for the same customer, because nothing is written down after the call ends.

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Why you need it

In-app phone number for support, every call transcribed, resolution steps and root cause extracted. The next agent picks up with full context.

Try RecordX free for Tech Support

What you get

Recording - HD capture on iOS, Android, and desktop that survives phone kills.
Transcription - accurate speech to text across 100+ languages and dialects including Hebrew.
AI summary - a real writeup for every meeting and call, not a bullet dump.
Action items - follow-ups pulled from the conversation, ready to share.
Phone calls - your own in-app phone number, inbound and outbound, HD stereo.

How it fits your workflow

Sign up at recordx.io/register.html, verify your email, and log in. Then optionally install the Chrome extension, Android app, or iOS app, and enable a phone number when you want one.
Meetings on Zoom, Meet, or Teams get captured automatically. In-person meetings recorded from your phone.
Phone calls ring on your devices; both sides recorded and transcribed.
Search across everything, share summaries, feed action items into your workflow.

See the phone feature

Who it's for

Tier-1 support agents

Every call recorded, resolution steps extracted. The next agent picks up the ticket with the full history, not a two-line note.

Tier-2 and escalation engineers

Scan the Tier-1 call before you dial. Walk in with the customer's exact words, the error they saw, the steps already tried.

Technical account managers

Capture working sessions with the customer. Keep configuration decisions and open issues in a searchable record, not scattered across tickets.

Support team leads

Review real calls to coach. Catch quality gaps and training needs from the tape, update playbooks from the patterns.

Developer support and devrel

Record screenshare debugging sessions. The transcript keeps the technical conversation alongside the error messages and the fix.

Customer onboarding engineers

Every onboarding call captured, action items extracted, handoff to CSM or support comes with the full technical history.

FAQ

Does RecordX give me a dedicated support phone number?

Yes. You get an in-app phone number. When customers call in, both sides record, transcribe, and summarize automatically with the resolution steps extracted.

Can the summary flow into Zendesk, Intercom, or Jira?

Yes. The transcript, summary, and action items can land on the ticket or issue via the integrations and API.

Can I search across every call for one customer or product?

Yes. The library is searchable by phrase across every call. Pull up every mention of an error code, a workaround, or a recurring complaint in seconds.

What about screenshare and remote debugging sessions?

The RecordX Chrome extension records tab audio for Zoom, Meet, and Teams. No bot joins the call.

Does it transcribe in Hebrew and other languages?

Yes. RecordX transcribes and summarizes in 100+ languages including Hebrew, Arabic, English, Spanish, French, and Russian. The spoken language is detected automatically.

Testimonials

Coming soon. Want to be featured? Get in touch.

Pricing

Free tier with a generous monthly minutes budget. Paid plans unlock higher minute quotas, phone calls, and team features. Full detail on the pricing page.

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