RecordX + Aircall
How it will work
Aircall is a cloud phone system for support and sales teams, with call recording built in. On the roadmap: pull Aircall call recordings into RecordX for the transcript, AI summary, and action items - so the CRM gets more than an audio file, and reps stop typing up call notes.
Alternative: use the RecordX dialer
If you're just picking a phone system, RecordX already ships a built-in softphone with a real number, two-sided recording, and the transcript pipeline turned on by default. See telephony carriers for the RecordX phone plan.
What works today
- Create your RecordX account at recordx.io/register.html.
- Download the call recording from Aircall and upload it to the RecordX web app for transcript, summary, and action items.
- Or move outbound calls to the RecordX phone and skip the download step entirely.
Planned use cases
- Support calls - transcript on the ticket for the next agent picking it up.
- Outbound sales calls - talk-time and objection notes without a rep typing them.
- Compliance-heavy calls - searchable transcript alongside the recording Aircall already keeps.
- Team QA reviews - grade the transcript, not the full audio.