Is the Aircall integration live in RecordX today?

No. Aircall sync is on the roadmap - no OAuth app is installed and no live connector exists yet. In the meantime, download the recording from Aircall and upload it to RecordX for the transcript and summary, or move outbound calls to the built-in RecordX phone.

When will Aircall sync ship?

No public date. Email us at support@recordx.io and we'll notify you when the Aircall connector opens for beta.

Will the connector pull historic Aircall recordings?

Planned - the scope is that once you connect, RecordX pulls new calls automatically, and you can optionally kick off a backfill of prior Aircall recordings for transcription. Backfill will count against your monthly minute balance.

How is this different from Aircall's built-in AI Voice Analytics?

Aircall AI Voice Analytics is a paid Aircall add-on that stays inside the Aircall product. RecordX gives you one library across Aircall, Zoom, Meet, Teams, Webex, and mobile phone calls, with a single summary engine and action-item extractor. Use Aircall's option if you're all-in Aircall; use RecordX when calls span more than one tool.

Can I skip Aircall and use RecordX's phone number today?

Yes. RecordX ships a built-in dialer with a real DID number, two-sided recording, and the transcript pipeline turned on by default - see the telephony carriers page. If Aircall isn't already load-bearing for your team, this is the fastest path to a recorded, transcribed call flow.

RecordX + Aircall

Category: telephony - Status: roadmap

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How it will work

Aircall sync is planned - it isn't shipping yet. Today RecordX has its own phone-number layer (see telephony carriers) and does not connect to Aircall over an API. When live, RecordX will pull Aircall call recordings into the unified library for transcript, AI summary, and action items, and push those summaries back to the Aircall contact record or the connected CRM.

Alternative: use the RecordX dialer

If you're just picking a phone system, RecordX already ships a built-in softphone with a real number, two-sided recording, and the transcript pipeline turned on by default. See telephony carriers for the RecordX phone plan.

Setup (roadmap)

Create your RecordX account at recordx.io/register.html.
Email us at support@recordx.io for early access.
While the connector is being built: download the recording from Aircall and upload it to RecordX to get the transcript, summary, and action items today.
Or move outbound calls to the RecordX phone and skip the Aircall handoff entirely - see telephony carriers.

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Planned use cases

Support calls - transcript on the ticket for the next agent picking it up.
Outbound sales calls - talk-time and objection notes without a rep typing them.
Compliance-heavy calls - searchable transcript alongside the recording Aircall already keeps.
Team QA reviews - grade the transcript, not the full audio.

Planned scope

Pull Aircall call recordings into the unified RecordX library, transcribe and summarize them the same way as Zoom, Meet, and mobile phone calls, and land action items on the Aircall contact record (or the CRM record Aircall links to, when a CRM connector is also live). Transcripts stay in RecordX; the audio file Aircall already stores is not duplicated.

Planned OAuth / API

Aircall has a public REST API and an app-marketplace program. The RecordX side is scoped as an Aircall Marketplace app requesting call.read and contact.read at minimum, with the contact-write scope added once summary-push is wired. Nothing is granted today because no app is installed - the exact final scope list will match what ships.

Pricing and limits (planned)

Aircall sync will be a Business-tier RecordX feature at launch; free-tier users will still be able to upload Aircall recordings manually.
Aircall's own per-tenant API rate limits will apply - the connector will batch and back off inside those windows.
Aircall itself doesn't charge extra for API access on the Professional and Custom plans; check the current Aircall pricing page for the plan you're on.

Common concerns

Aircall already offers a built-in AI Voice Analytics add-on. If you're all-in on Aircall and don't need cross-tool coverage, Aircall's own product is the closer fit. RecordX makes sense when your team's calls span Aircall plus Zoom, Meet, Teams, or the mobile phone in your pocket, and you want one searchable library and one summary engine across all of them.

Alternatives while waiting

For a RecordX-first phone flow, use the built-in RecordX phone number - it's live today, records both sides, and drops the transcript straight into your library (see telephony carriers). If Aircall is a hard requirement for your team, sit on the waitlist and in the meantime download Aircall recordings and upload them into RecordX for the summary - the manual path works, it just needs a rep click.

Waitlist

Drop a line to support@recordx.io and we'll email you when the Aircall connector opens for beta.

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