RecordX + Telephony Carriers
How it works
RecordX handles the carrier layer under the hood - one tap in the mobile app provisions a DID (a real phone number) for you. Calls placed or received on that number ring through the RecordX layer, get recorded and transcribed automatically, then land in the Recordings library with a summary and action items within a minute of hang-up. No separate carrier account, no PBX to set up, no SIP config - the number just works from the moment it lands in your app.
Setup
- Register at recordx.io/register. The free tier gives you 60 minutes per month, phone and meetings drawn from the same pool.
- Install the RecordX mobile app (iOS or Android) and sign in.
- Open the Phone screen from the bottom nav.
- Tap "Get a number" and pick a country and area code from the list.
- Place or receive a call on the new number. The dialer inside the app routes calls through the RecordX layer so they get captured; a native tel: link on the number works the same way.
- Open Recordings after hang-up to see the transcript, summary, and action items. Turn on the recording announcement under Settings if your jurisdiction requires all-party consent.
Use cases
- Get a dedicated phone number for calls that need to be transcribed.
- Route inbound and outbound calls to RecordX without setting up a separate carrier account.
- Search across meetings and calls from a single library.
What syncs
| Data | Carrier - RecordX | RecordX - Carrier |
|---|---|---|
| Call audio | Yes (per-leg capture) | Not written back |
| Transcript | Generated in RecordX | Not written back |
| AI summary | Generated in RecordX | Not written back |
| Action items | Generated in RecordX | Not written back |
| Contact (caller ID) | Device contacts if permission granted | Not written back |
| Call metadata | From/to numbers, timestamp, duration | Not written back |
Permissions
- Mobile app asks for Contacts permission (optional) so caller ID resolves to a name from your address book rather than a bare number.
- Microphone permission covers on-device recording as a fallback path when you'd rather record locally instead of routing through the DID.
- Notifications for incoming call alerts and when a transcript is ready.
- Nothing goes to a third-party carrier account you manage - the carrier layer is transparent. You don't sign in to Telnyx, Twilio, or any other provider; RecordX handles the account, the number rental, and call routing.
Pricing and limits
- Free plan: 60 minutes per month, phone and meeting minutes drawn from the same pool. Paid plans and pay-as-you-go top-ups raise the ceiling; see pricing.
- RecordX absorbs the DID rental (small monthly cost for the number itself) on paid tiers.
- The free tier may release the number after an extended period of inactivity to return it to the carrier pool - keep it active by using it, or move to a paid plan to hold it permanently.
- International calling rates vary by destination. The app shows the per-minute rate before you dial an international number.
Coverage
- US (+1) numbers available today.
- Israeli (+972) numbers available today.
- Additional country coverage rolls out on request - contact support with the country code you need and we'll check availability with the carrier.
Common gotchas
- Consent laws vary. Israel and most US states are one-party consent (you're the party, you're covered). California, Germany, France, and much of the EU require every party to consent - turn on the recording announcement in Settings to play a spoken notice at call start.
- Porting is not supported today. The RecordX number is separate from any existing business number. If you must keep your current number, forward it to the RecordX DID instead - inbound calls get captured, outbound calls still show the RecordX caller ID.
- Call forwarding hides your original caller ID. When you forward from a personal number to the RecordX number, the callee sees the RecordX number, not yours. That's how forwarding works at the PSTN layer, not a RecordX choice.
- WhatsApp, Signal, and Telegram calls are not covered. Those are over-the-top (OTT) audio, not PSTN - they never touch the carrier layer. For OTT calls, use on-device recording in the mobile app instead.
- 911 and emergency services. The RecordX number is a general-purpose DID, not a registered emergency-services line. Do not rely on it for emergency calls - use a native mobile line for those.
Alternatives and adjacent
If you already have a Twilio, Aircall, or Dialpad number and don't want to move, the bring-your-own-carrier integrations are on the roadmap - see Twilio, Aircall, and Dialpad. If you just want to record the audio around you without a dedicated phone number - a call on your personal line, a meeting in the same room - use the mobile app's on-device recording instead of provisioning a DID.
Setup checklist
- Register at recordx.io.
- Install the RecordX mobile app and sign in.
- Open Phone and provision a number from the country you need.
- Place a test call and confirm the transcript arrives in Recordings.
- Turn on the recording announcement under Settings if your jurisdiction requires all-party consent.
Related integrations
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